SelectO — Privacy Policy

Last updated: February 17, 2026

SelectO is a QR-based ordering platform operated by LEARNature-ly. This policy explains what data we collect, how we use it, and how we protect it.

1. Data We Collect

Data	When	Purpose
Name (optional)	Checkout	Identify your order
Phone number (optional)	Checkout	WhatsApp order updates
Order details	Checkout	Fulfil your order
Delivery address	Delivery orders	Deliver your order
Session token	QR scan	Link orders to your table

We do not collect email addresses, GPS location, device identifiers, or browsing history. No account is required to place an order.

2. WhatsApp Messaging

        Opt-in only. WhatsApp notifications are only sent if you check the "Receive order updates via WhatsApp" checkbox at checkout.
      

When you opt in, we may send you messages about your order status (confirmed, preparing, ready for pickup). These messages are sent through a SelectO pivot phone number — the restaurant never sees your phone number, and you never see theirs.

We log:

Message template used (e.g. "order ready")
Delivery status (sent, delivered, read)
Timestamp

We do not read, store, or process any messages you send in WhatsApp outside of SelectO order updates.

3. Data Retention

Order data: Retained for the lifetime of the venue account for order history and analytics.
WhatsApp message logs: Automatically purged after 90 days. Phone numbers and message content are deleted.
Session tokens: Expire after 2 hours and are not stored permanently.

4. Data Sharing

Your data is shared only with the venue you ordered from, and only what they need to fulfil your order (name, order items, table number). Phone numbers are never shared with venue owners.

We do not sell, rent, or share your data with any third party for advertising or marketing purposes.

5. Security

All data is transmitted over HTTPS (TLS 1.2+).
Database credentials are stored in environment variables, never in code.
Admin access is protected by JWT authentication.
WhatsApp message logs exclude PII in admin-facing views.

6. Your Rights

You can:

Opt out of WhatsApp notifications by unchecking the consent box at checkout.
Request deletion of your data by contacting us.
Access your order history during your session.

7. Children's Privacy

SelectO does not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

8. Contact

For privacy questions or data deletion requests:

Email: [email protected]
Website: learnature-ly.com